The Light System
TLS Protection Plan Terms and Conditions

Provided by The Light System (“TLS”, “we”, “us”, or “our”)
Effective Date: Date of Purchase on Your Invoice

 How Consumer Rights Affect this Plan
THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO, AND DO NOT PREJUDICE, ANY RIGHTS AND REMEDIES PROVIDED UNDER APPLICABLE CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT PREJUDICE THE RIGHTS GRANTED TO YOU UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF NON-PERFORMANCE BY TLS OF ANY OF ITS CONTRACTUAL OBLIGATIONS.

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Where any provision of this Plan conflicts with mandatory consumer-protection law in the jurisdiction in which you purchased the Plan, the mandatory law will prevail to the extent of the conflict, and the remainder of this Plan will remain in full force and effect.

1. The Plan

This contract (the “Plan”) governs the services provided by TLS under the TLS Protection Plan and includes the terms in this document, your Plan Confirmation (“Plan Confirmation”), and the original sales receipt for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to you automatically thereafter.

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Benefits under this Plan are additional to your rights under applicable law, any manufacturer’s limited warranty, and any complimentary technical support. The terms of the Plan apply the same whether for a monthly recurring term of coverage (“Monthly Plan”) or for an annual recurring term of coverage (“Annual Plan”), except where otherwise noted. Your Plan may be paid by you or a third party who finances or otherwise pays for your Plan (a “Plan Payment Provider”).

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The Plan covers the following equipment (collectively, the “Covered Equipment”):

• (i) the TLS-branded product listed on your Plan Confirmation (the “Covered Device”), being one of:The Watch, a wearable device by The Light System.The Cube-Mini, a wellness device by The Light System.
• and (ii) the original accessories contained inside the original packaging of your Covered Device.

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The Covered Equipment must have been purchased as new from TLS directly. Covered Equipment includes any replacement product provided by TLS under this Plan.

Enrollment Window: The Plan may be purchased only within sixty (60) days of the original purchase of the Covered Device.

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This Plan applies only to your Covered Equipment. This Plan is not intended for commercial use. TLS has the right to monitor service requests to ensure compliance. Violation of this provision may void this Plan.

Plan coverage begins on the later of (i) the date the Plan is purchased and (ii) the date the Covered Device is delivered to you. Coverage continues, unless cancelled in accordance with Section 9, through the date specified in your Plan Confirmation (the “Plan Term”).

Recurring term length:
For Monthly Plans, your recurring Plan Term is one (1) month.
For Annual Plans, your recurring Plan Term is one (1) year.

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Minimum Commitment: All TLS Protection Plans are subject to a minimum commitment period of twelve (12) months from the Plan start date (the “Minimum Commitment Period”). This applies to both Monthly Plans and Annual Plans. Cancellation during the Minimum Commitment Period is subject to the terms of Section 9.

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YOU ACKNOWLEDGE AND AGREE THAT YOUR MONTHLY OR ANNUAL PLAN WILL AUTOMATICALLY RENEW EVERY MONTH OR YEAR, AS APPLICABLE, UNLESS AND UNTIL CANCELLED IN ACCORDANCE WITH SECTION 9. AFTER THE MINIMUM COMMITMENT PERIOD, YOU MAY CANCEL THE PLAN AT ANY TIME.

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2. Plan Term, Minimum Commitment and Renewal

Your express and affirmative consent to the automatic renewal and minimum commitment provisions was captured as part of the sales process and forms a part of this Plan.

Each renewal will be at the then-current Plan price, with advance notice of any price change in accordance with Section 11. You authorize TLS to charge the Payment Source on file for all renewals.

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3. What is Covered?

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3.1 Hardware Service for Defects (“Hardware Service”)
Hardware Service is provided if a defect in materials or workmanship arises during the Plan Term.

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3.2 Accidental Damage from Handling (“ADH Service”)
ADH Service covers failure due to accidental drops, impacts, or liquid contact that affects functionality.
Limits: Unlimited AD repairs for both The Watch and The Cube-Mini.

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3.3 Theft and Loss Service (“Theft and Loss Service”)
Theft and Loss Service is included in every Plan. You must report the incident within thirty (30) days, provide a police report for theft claims, and cooperate fully.
Limits: Maximum 2 combined Theft/Loss events per 12 months.

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3.4 Fulfillment of Service
TLS will, at its discretion: (i) repair the Covered Device using new or refurbished genuine TLS parts, or (ii) replace it with a new or refurbished unit of comparable value. If neither is possible, TLS will issue store credit equal to the greater of the current retail price or your original purchase price. Replacements carry the remainder of the Plan Term.

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3.5 Service Fees and Service Events
Each service request is a “Service Event.” Service Fees (deductibles) are as follows:

The Cube-Mini

Annual Fee - $499.00 / yr

AD Service Fee - $349

Loss / Theft Service Fee - $699

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3.6 Technical Support
Priority email and web-based technical support is included for the duration of the Plan Term.

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4. What is Not Covered?

Standard exclusions include normal wear and tear (including normal patina on copper), cosmetic damage, intentional misuse, reckless conduct, unauthorized modifications, pre-existing conditions, and commercial use.

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5. How to Obtain Service

Contact TLS support with your Plan details and device serial number. For ADH and Hardware claims, photo/video verification of damage and serial number is required. For Theft/Loss, a police report is mandatory.

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Verification at Enrollment: You may be required to submit photo or video of the Covered Device showing its condition and serial number at enrollment.

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6. Service Options & Shipping

TLS pays outbound shipping. You are responsible for inbound shipping where required (e.g., The Cube-Mini) and all taxes, tariffs, and duties. Photo/video-based replacement may be offered for smaller items without requiring return of the damaged device.

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7. Your Responsibilities

Provide accurate information, follow instructions, back up any data, and return devices when required. During service, data may be erased and the device restored to factory settings.

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8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TLS’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PLAN PLUS THE RETAIL VALUE OF THE COVERED DEVICE. TLS IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

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9. Cancellation

You may cancel at any time. During the Minimum Commitment Period, early termination rules and fees apply (pro-rata refund less benefits used and any permitted early termination fee). After 12 months, cancellation is straightforward with no further charges beyond the current period. TLS may cancel for non-payment or fraud.

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10. Transfer of Plan

One-time permanent transfer allowed upon sale of the device, with notification/approval to/from TLS.

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11. Plan Changes

TLS may revise terms with sixty (60) days’ notice.

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12. General Terms

Standard provisions apply including force majeure, severability, no waiver, and entire agreement.

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13. Governing Law and Dispute Resolution

(a) Governing Law: This Plan is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles.

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(b) Dispute Resolution:
Disputes shall first be addressed through good-faith mediation. If unresolved within thirty (30) days, the dispute shall be resolved by mandatory and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Wyoming.

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Jury Trial Waiver: Both parties knowingly and voluntarily waive any right to a jury trial.
Class Action Waiver: Both parties waive any right to class, collective, or representative actions to the extent permitted by law.

Acceptance
By purchasing or enrolling in the TLS Protection Plan, you acknowledge that you have read, understood, and agree to be bound by all terms above.