What is Covered?

Hardware Service for Defects (“Hardware Service”) Hardware Service is provided if a defect in materials or workmanship arises during the Plan Term.

Accidental Damage from Handling (“ADH Service”) ADH Service covers failure due to accidental drops, impacts, or liquid contact that affects functionality. Limits: Unlimited AD repairs for both The Watch and The Cube-Mini.

Theft and Loss Service (“Theft and Loss Service”) Theft and Loss Service is included in every Plan. You must report the incident within thirty (30) days, provide a police report for theft claims, and cooperate fully. Limits: Maximum 2 combined Theft/Loss events per 12 months.

Fulfillment of Service TLS will, at its discretion: (i) repair the Covered Device using new or refurbished genuine TLS parts, or (ii) replace it with a new or refurbished unit of comparable value. If neither is possible, TLS will issue store credit equal to the greater of the current retail price or your original purchase price. Replacements carry the remainder of the Plan Term.

Service Fees and Service Events Each service request is a “Service Event.” Service Fees (deductibles) are as follows:

Technical Support Priority email and web-based technical support is included for the duration of the Plan Term.

What is Not Covered?

Standard exclusions include normal wear and tear (including normal patina on copper), cosmetic damage, intentional misuse, reckless conduct, unauthorized modifications, pre-existing conditions, and commercial use.